Refund Policy

1. Returns & Damages

Retailers should inspect stock at the time of delivery. Any damaged or expired goods must be reported to the delivery partner immediately or within 2 hours of delivery via the Hub.

2. Refund Processing

Approved refunds for damaged or missing stock will be credited back to your StockRun wallet or original payment method within 3-5 business days.

3. Cancellations

Orders can be cancelled before they are dispatched. Once a fleet partner is assigned and dispatch has started, cancellations may incur a restocking fee.